Terms & conditions
The agreement between you and Reign Cleans when you book a clean: how pricing works, what you supply, the cancellation policy, our re-clean guarantee and how damage is covered.
1. Who we are
Reign Cleans is a booking platform that connects customers with independent, vetted cleaning professionals ("Reign Pros"). We are not the employer of any Reign Pro. We vet, price, schedule and stand behind the booking; the Pro performs the work.
2. Pricing
Prices are calculated as set out on our pricing page: estimated hours multiplied by the hourly rate, adjusted for the service, the day of the week, demand in your suburb and your booking frequency, plus a once-off booking fee on non-recurring bookings. The price shown to you before you confirm is the price of the booking. Reign Cleans is not a VAT vendor; no VAT is charged and no tax invoice is issued.
If the job takes materially longer than the booked hours, any additional time must be agreed with you before it is worked. We will never add time to your invoice without your agreement.
3. What you supply
Reign Pros do not bring cleaning products or equipment. You must have appropriate products and working equipment available on site. If they are not available, the booking may not be completable and the booking fee may still apply.
4. Access and safety
You are responsible for providing safe access and a safe working environment. You must disclose pets, security arrangements and any hazard on the property when you book.
5. Cancellations
You may cancel or reschedule free of charge until midnight, provided your Pro had not already confirmed the booking by 15h00 on the day before. After that a late-cancellation fee applies and is paid to the Pro who held the slot. If we cancel, you pay nothing.
6. Our guarantee
If the work is not to standard, tell us within 24 hours of completion. We will arrange a return visit to redo the affected areas at no charge. If the second attempt is also unsatisfactory, you will not be charged for the booking.
7. Damage
Accidental damage caused during a booking is covered by our booking cover, subject to it being reported within 24 hours with photographic evidence. Pre-existing damage, wear and tear, and items you were told could not be cleaned are excluded.
8. Payment
Bookings are currently settled on completion by EFT or cash directly to your Pro. Card payment at the time of booking is not yet available and is not offered anywhere on this site.
9. Recurring bookings
Recurring bookings carry a standing discount and no minimum term. You may skip a visit or stop the schedule at any time from your booking reference, subject to clause 5.
10. Governing law
These terms are governed by the laws of the Republic of South Africa and are subject to the Consumer Protection Act 68 of 2008.
Draft for review. This document has not yet been reviewed by an attorney and the company registration details are outstanding. It must be signed off before the site is promoted on a live domain.